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Zoom Phone does not support calling international toll-free numbers (or Universal International Freephone Service Numbers). Can I call international toll-free numbers?
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Note that the error code is the last 3 digits of the code you see in the error notification. Why am I getting this specific error code? If you don't see the SMS tab, contact your admin. Try signing out of the Zoom desktop client or mobile app, then sign back in. Make sure that your time zone is set correctly in your profile, business hours are configured correctly, and you're signed in to the Zoom desktop client and mobile app. Why is my Zoom desktop client or mobile app not ringing? You can also download an MP3 file of your call recording for safe keeping. If you admin enabled call recording transcription, you will not receive an email notification with the recording transcript. Unfortunately, you can't recover a call recording that's been deleted. Can I recover a recording that I deleted? You can also download an MP3 file of your voicemail for safe keeping. You can still access this email to read the voicemail. If your admin enabled voicemail transcription, you will receive an email notification with the voicemail transcript. Unfortunately, you can't recover a voicemail that's been deleted. Can I recover a voicemail that I deleted? You can also check the recommended network statistics for Zoom Phone.
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Make sure your admin has allow all ports required for Zoom Phone. What can I do to get better quality phone calls? Learn more about Zoom Phone error codes and suggested troubleshooting. If other networks do not drop calls, check the firewall/ports of the network that is dropping the calls. Try placing a phone call on a different network connection or from a mobile device using data. You can also try signing out and back in to the client or app. Contact your admin and they can assign an extension. If the Phone tab is not showing on the desktop client or mobile app, it is likely an issue with the account. If the Phone tab shows on some devices and not others (for example, showing on your mobile phone while on data but not on their computer), it is likely an issue with the application version or a network/firewall issue. Why is the Phone tab not appearing in my Zoom desktop client or mobile app?
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